We're based in Jersey City, three miles from Hoboken, and we run opener calls out here regularly. There's no local branch or drop-in counter in Hoboken itself - the truck comes from Jersey City, so book ahead rather than expecting a same-hour walk-up. Tell us the opener's approximate age when you call. If your house or building went up around the median build year for this area, 1975, there's a good chance the unit still on the wall is either the original chain-drive or a first replacement from the 80s or 90s, and that changes what we bring on the truck - sprocket kits, capacitor, or a full swap. We'd rather show up with the right part than guess twice.
Give us the symptom too: won't respond to the remote, grinds but doesn't lift, reverses before it closes. That narrows it down before we're even on the road from Jersey City.